We want everyone to use Airbnb free from discrimination. That’s why we require everyone to abide by our Nondiscrimination Policy and agree to our Community Commitment, which requires that everyone using Airbnb treat one another with respect and without judgment or bias.
Refusal of service or differential treatment: People who use Airbnb may not treat others differently or deny service to someone because of a protected characteristic or the perception that they have a protected characteristic – this includes characteristics such as race, religion, national origin, ethnicity, disability, sex, gender, gender identity, sexual orientation, caste, or age.
Discriminatory language: People who use Airbnb may not use language that calls for exclusion, segregation, or violence against others based on protected characteristics. Demeaning, insulting, stereotyping, or suggesting someone is inferior because of a protected characteristic is also prohibited. This includes usage of slurs, negative associations, misgendering or deadnaming, microaggressions (which are rooted in societal stereotypes based on protected characteristics), and hateful speech.
Hateful and discriminatory symbols, images, and objects: People who use Airbnb may not display symbols, objects, logos, slogans, or images that are hateful, stereotype people because of a protected characteristic, or convey a discriminatory meaning. This includes images depicting discriminatory or racist symbols or leaders of hate groups.
You can read more about each of the above, as well as the consequences for violations, in our Nondiscrimination Policy.
We take reports of discrimination seriously. If you witness or experience behavior that goes against our Nondiscrimination Policy, please contact us.